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Terms & Conditions

Terms & Conditions

Updated 12/1/23

Thank you for choosing Oasis Heating & Air Conditioning LLC! Before we start any job, we kindly request that you review and understand the following terms and conditions. By availing our services, you agree to comply with these terms.

  • Deposit Requirement:
    • For any job with a total cost exceeding $6,000, a deposit of 35% of the total amount is required before any work can begin or be completed. This deposit is non-refundable and will be deducted from the final invoice.

Payment Terms:

  • 1.) Invoices:
    • All invoices are due upon receipt unless otherwise stated in writing.
    • Payments can be made via Cash, Check, Credit Card, or other various electronic transfer (EFT) methods, such as Cash App, Zelle, PayPal, and QuickBooks Online Payments. We also offer Bitcoin or Ethereum Cryptocurrency transfer methods.
    • For your convenience, we also accept major credit cards with a processing fee of 3.75%.
    • Detailed invoices will be provided for all services rendered.

Any additional costs incurred during the project will be clearly communicated and added to the final invoice.

2.) Past Due Invoices:

  • Payments for past due invoices must be made within 30 days of the invoice date.
  • Failure to make payment within the specified timeframe will result in a 7.5% fee on the outstanding amount or $500, whichever is lesser.
  • We reserve the right to take legal action or engage a collection agency to recover unpaid amounts

  • 3.) Estimates:
    • Exclusions: Any items or services that are not explicitly listed in this estimate are not included in the quoted service, replacement, or installation. It is important to review the estimate thoroughly to understand what is included and what is not.
    • Additional Charges: Any additional work or materials required that are not covered by the original estimate will be subject to additional charges. These charges will be communicated and approved by the customer before proceeding with the additional work.
    • Payment Terms: Payment for the quoted service, replacement, or installation is due upon completion unless otherwise agreed upon in writing. Any outstanding balance after the due date may be subject to late payment fees or collection actions.
    • Change Orders: If any changes or modifications to the original scope of work are requested by the customer, a change order will be issued. The change order will outline the revised work, materials, and associated costs. The customer must approve the change order before any additional work is performed..

  • Cancellation and Rescheduling:
    • Please keep in mind that there may be a fee associated with canceling or rescheduling a job. This fee, if applicable, can range from 3-5% of the total job cost. It is intended to cover the expenses incurred for restocking materials or supplies that have already been procured for the job, as well as the time and effort invested in preparing for the job, such as gathering materials, planning, and organizing. The decision to impose the fee will be evaluated on a case-by-case basis, taking into account the specific circumstances surrounding the cancellation or rescheduling request.
    • In addition, we kindly request that customers notify us at least 48 hours in advance before rescheduling or canceling the job. This advance notice allows us to make necessary adjustments to our schedule and allocate resources accordingly. Your cooperation in providing sufficient notice is greatly appreciated and helps us maintain efficient operations.

  • Warranty:
    • We provide a labor warranty on our newly installed or replaced equipment for a period of 2-3 years, depending on the plan designated at the beginning of the job.
    • If the warranty period was not discussed or outlined on the invoice, it defaults to 2 years of labor from the completion date.
    • “Find Your Paradise Guarantee”:
      • The “Find Your Paradise Guarantee” includes a 3-year parts and labor warranty on our newly installed or replaced equipment.
      • To avail the “Find Your Paradise Guarantee,” there is an additional cost of about 10-15% of the job price. The final cost is determined on a case-by-case basis.
      • This guarantee ensures that you will be satisfied with the final results, most importantly the temperature, and enjoy your newly transformed space’s HVAC equipment for a period of at least 3 years, guaranteed!
    • Kindly be aware that any REPAIRS on your PRE-EXISTING EQUIPMENT by our team hold a 14-day guarantee. This means that any part of the equipment we have worked on will be guaranteed to work properly for 14 days after the repair is completed. If any issues arise within this period, please contact us immediately and we will take care of it.
    • PLEASE NOTE: It is important to follow the recommended maintenance and usage guidelines provided to ensure the longevity and proper functioning of the equipment. The warranty does not cover damages caused by improper use, negligence, or natural disasters. Any damages resulting from misuse or neglect may void the warranty.

  • Limitation of Liability:
      • Limitation of Liability: We strive to provide high-quality services and ensure customer satisfaction. However, in the event of any damages, losses, or claims arising from our services, our liability is limited to the cost of the service provided. We will not be liable for any indirect, incidental, or consequential damages.
      • Exclusions: Our liability does not extend to any damages or losses caused by factors beyond our control, including but not limited to natural disasters, acts of God, power outages, or any other unforeseen circumstances.
      • Third-Party Products or Services: If our services involve the use of third-party products or services, we are not responsible for any damages or issues caused by those products or services. Our liability is limited to the extent of our involvement in the installation or repair process.
      • Proper Use and Maintenance: It is important for customers to follow the recommended guidelines for the proper use and maintenance of the equipment or system. Failure to do so may result in damage and void the warranty. We will not be liable for any damages caused by improper use or neglect.
      • Notification of Claims: Any claims for damages or losses must be promptly reported to us within a reasonable time frame. Failure to notify us in a timely manner may limit or void our liability. The maximum allotted time frame is equal to 14 days or less.
    • It’s important to thoroughly read and understand the limited liability section of our terms and conditions before agreeing to them. If you have any specific concerns or questions about this section or any other part of our terms and conditions, please let us know, and we will be happy to assist you further.

  • Governing Law:
    • These terms and conditions shall be governed by and construed in accordance with the laws of The State of Wisconsin.
    • Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in The State of Wisconsin.

  • Waiver of Liability:
    • By agreeing to our terms and conditions, customers acknowledge and agree to waive any claims or liabilities beyond what is explicitly stated in the limited liability section. This ensures that both parties have a clear understanding of the extent of our liability.

  • Severability:
    • If any portion of the limited liability section is deemed unenforceable or invalid by a court of law, the remaining provisions will still be in effect. This allows for the rest of the terms and conditions to be upheld, even if one part is found to be unenforceable.

  • Professional Advice:
    • Our services may involve providing advice or recommendations. However, it is important to note that any advice or recommendations we provide are based on our professional knowledge and experience, but we cannot guarantee the suitability or effectiveness of such advice. Customers should consult with their own professional advisors for specific needs or circumstances.

  • Indemnification:
    • Customers agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from their use of our services, products, or any violation of the terms and conditions. This means that customers are responsible for any damages or issues that may arise as a result of their actions or non-compliance with the terms and conditions.

  • Governing Law:
    • The limited liability section is governed by applicable laws and regulations. In case of any disputes, they will be resolved in accordance with the governing law stated in the terms and conditions.

Please read these terms and conditions carefully. If you have any questions or concerns, feel free to contact us. By proceeding with our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Please be advised that the terms and conditions page can be accessed through a link provided on every invoice and estimate.